Contact

Please check the frequently asked questions below before contacting us.

FAQ

I purchased the app on my iPhone, how do I get it on my iPad?

  1. Download and open the app on your iPad
  2. Press the ‘More’ tab on the home screen
  3. Press ‘Restore Purchase’

I purchased this by accident. How do I get a refund?

To get a refund, please visit this link.

I purchased the full version but the app is still locked?

Purchases can sometimes take a while to process. To check the status, please visit this link.

Where is my data stored and how is it backed up?

Your data belongs to you. It is stored on your device and is backed up as part of your normal backup. Your data is never transmitted to third parties. All processing is done locally on your device.

For more information, please see our Privacy Policy.

Is there a manual for the app?

Yes. Within the app, please go to ‘Help’ > ‘User Guide’.

Contact us

We will reply to your message as soon as possible. Thank you for your patience.

hello@subtlabs.com